Parts Return Policy

  • Parts valued above $20 that are returned within 10 days of purchase will be accepted with no restocking fee (10% if returned between 11 and 30 days following purchase, and 20% if returned between 31 and 365 days following purchase), provided that the item is in its original condition and accompanied by the delivery slip or the invoice.
  • Remanufactured cores must be returned in the packaging provided at the time of purchase of the replacement part, within 30 days of purchase.
  • All parts are subject to inspection by the parts supervisor. 

Exclusions
  • Parts valued below $20
  • Parts from allied suppliers identified by the letter «N» (non-stock) and parts identified by the letter «R» (non-returnable) on the packing slip*
  • Items removed from their sealed packaging, such as bearings, injection pumps and sealing gaskets
  • Items whose protective coatings or covers have been removed, such as fuel injectors, fuel injection lines, fuel lines, hoses, tubes and hydraulic lines (steel)
  • Unsealed items or those not in their original packaging or condition
  • Any electrical components or glass products
  • Custom-cut or custom-assembled hoses
  • Replaced or discontinued items
  • Incomplete, rusted or damaged items
*Unidentified items* Certain items may be eligible for return within 30 days of purchase with the approval of the manufacturer or the allied supplier.
 
Effective June 20, 2014